FAQ

What is your minimum order quantity (MOQ) per order per colour ?                                   Our MOQ is one bag.  We will, however, provide you the quantity which brings the best average cost per colour per style.

What is the cost of making a prototype and development ?                                                 We provide different development/sampling service packages.  Please contact us for a customized service package that is tailored to your needs and budget.

Is the sampling/development fee refundable ?                                                                       The service fee is partially refundable based on the production quantity you place with us.

Do you provide tech pack service?                                                                                            Yes.

Do you offer custom hardware and leather ?                                                                          If you need something unique or special we can customize the material for you.

Can I see photos of leather swatches ?                                                                                  We can provide you photos and even send you samples of leather swatches.

Do you make costume hardware with my brand name ?                                                       Yes, we do.  We can also help you with the design.

How can I calculate the lowest cost per item ? Do you have any price table for different kind of leathers, hardware, interior lining, zipper, etc. ?                                         Once the final round of sampling is completed, we will provide you with the BOM (breakdown of material) to analyze the cost.  The BOM will indicate which production quantity will result in the lowest cost per item.  Also by using the BOM sheet, you will be able to see the options for material alteration.

Do you pay for shipping ?                                                                                                           Our price does not cover the international freight. However we do have special price agreement with Fedex, UPS and Royale Asia so we can get you the best price.

How many days it will take to make one sample ?                                                                  It It will take one to two weeks to complete the first sample.  It usually takes two to three rounds of sampling to get the final sample.  However, it takes only one round sampling if we start with an actual bag with only minor modification. 

How many days it will take to complete a production run ?                                                  25 days on average if all the materials are available.                

When are your busy seasons ?                                                                                           November– January

How do we make payments ?                                                                                                    For development/sampling service, we require the 100% payment upfront.  For mass production, we require 50% upfront and 50% when production is completed before shipping.  We will provide you photos and videos during different phases of the production process. 

Do you offer a Non-Disclosure Agreement (NDA) ?                                                               Yes we do.  We sign NDA before receiving clients' designs. 

Do you have a special specification sheet or I should provide mine?                                   We will provide you full specification sheet.  We also provide CAD tech pack service if you require.